In February 2020, MGM affirmed that its cloud server had been hacked in the summer of 2019 with information - including some guests’ driver’s license and passport information - stolen. The incident marked the second cybersecurity issue involving MGM in four years. Guests can make dining reservations by calling restaurants directly during normal operating hours, or by talking with a property concierge. Physical keys can be obtained at the front desk. Guests can gain access to their rooms using a physical key if their digital key is inoperative. Guests can check into and out of hotels through the front desk.

MGM Resorts has several processes in place to operate and serve guests manually during times of computer system disruption. “Our guests remain able to access their hotel rooms and our Front Desk staff is ready to assist our guests as needed. “Our resorts, including dining, entertainment and gaming are currently operational, and continue to deliver the experiences for which MGM is known,” it read in part. Late Monday night, the company updated its previous statement. “Our investigation is ongoing, and we are working diligently to determine the nature and scope of the matter.” We also notified law enforcement and took prompt action to protect our systems and data, including shutting down certain systems.” “Promptly after detecting the issue, we quickly began an investigation with assistance from leading external cybersecurity experts. “MGM Resorts recently identified a cybersecurity issue affecting some of the company’s systems,” a statement from the company - delivered from a Gmail address because company email is down - said Monday morning. The company is directing customers seeking hotel reservations to call properties directly because the online reservation system is inoperative. While the company didn’t refer to the matter as a cyberattack, there were indications Monday that MGM shut down some systems to prevent the matter from becoming worse. Officials at MGM Resorts International properties nationwide worked Monday to recover from a crippling cybersecurity issue that affected credit card transactions and other computerized systems throughout its hotel-casinos. (Daniel Pearson/Las Vegas Review-Journal) Some slots machines and kiosks remain down at Aria Resort and Casino after MGM Resorts International suffered a cybersecurity attack on Monday, Sept.

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